Service / Support

WARRANTY

  • DM1936's warranty covers movement/manufacturing defects for 12 months from its date of purchase. The warranty card has to be presented each time for servicing or repair.
  • The warranty is neither extended to external nor hardware defects such as watch straps, crystals, case scars/dings, damage caused by accident/mishandling.
  • The warranty does not cover damage caused by accident or mishandling, and will be deemed void if the item was handled differently from the instructions or by an unauthorized third party.
  • Repair duration will be assessed case by case basis and will be conveyed to the owner after assessment. When the item is ready, we’ll make arrangements for collection. 
  • Before shipping a watch in for repair or servicing, please contact us first.